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data& privacy policy

Your privacy is very important us at vox.io [pronounced /vōx-dōt-īō/]. Therefore, we (vox.io) are committed to respecting your privacy and the confidentiality of your personal data, traffic data and communications content.

This Privacy Policy is intended to assist you in understanding how VOX.IO uses and safeguards the information you provide in using vox.io's web telephony software, vox.io's websites and/or any other vox.io's products.

1. What information does vox.io use?

VOX.IO may gather and use information about you, including (but not limited to) information in the following categories:

  • Identification data (e.g. name, address, telephone number, mobile number, email address);
  • Profile information (e.g. age, sex, country of residence and any information that you choose to make available to others as part of your VOX.IO user profile);
  • Electronic identification data (e.g. IP addresses, cookies);
  • Banking and payment information (credit card information, account number);
  • Survey results;

  • information about your usage of and interaction with the VOX.IO software, our products and websites including computer and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our websites;

  • Products or services ordered and delivered;

  • the URL of videos that you have selected to appear in your mood message;

  • VOX.IO test calls made to any VOX.IO's test service (which are recorded and played back to the user and deleted thereafter);

  • List of your contacts;

  • Your user profile;

  • Your username and password for other email accounts where you have provided this to us and requested us to search for your friends on VOX.IO (Please note that VOX.IO does not retain this information or use it for any other purpose);

  • Correspondence between you and VOX.IO;

  • Traffic data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration of the call, the number calling and the number called); and

  • content of chat communications (please see section 13).

2. How does vox.io use this information and for what purpose?

Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. VOX.IO collects and uses, or has third party service providers acting on VOX.IO’s behalf collecting and using, personal data relating to you, as permitted or necessary to:

  • provide communication products, in particular to convey the communications you make by means of the VOX.IO web service and/or the VOX.IO products;
  • take, process or deliver orders made via our websites, invoice you or notify you of the status of your order;
  • provide other services for you (as described when we collect the information);
  • provide you with customer support and troubleshoot problems;
  • compare information for accuracy;
  • inform you about service updates and faults;
  • request feedback or participation in on-line surveys;
  • resolve disputes;
  • verify your identity;
  • customize, measure, and improve the VOX.IO software, our products and websites;
  • to improve our search functionality and help you find contacts more easily;
  • organise and carry out VOX.IO’s marketing or promotional operations/offers, contests, games and similar events; and
  • protect your and VOX.IO’s interests, including in particular to enforce our Terms of Service and fight against fraud, (together, the Purposes).

3. Our disclosure of your personal information

Except as provided below, VOX.IO shall not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content to any third party without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.

VOX.IO may disclose personal information to respond to legal requirements, to protect VOX.IO’s interests, to enforce our policies or to protect anyone's rights, property, or safety.

In order to provide you with VOX.IO products you have requested, VOX.IO may sometimes, if necessary, share your personal and traffic data with VOX.IO’s group companies, carriers, partner service providers and/or agents, for example the PSTN-VoIP gateway provider, Wifi access services providers, distributors of VOX.IO software and/or VOX.IO products, and/or the third party banking organizations or other providers of payment, email delivery, analytical services, customer support, or hosting services. VOX.IO will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.

Some VOX.IO products may be co-branded and offered together with or via a partner company. If you register for or use such products, you consent to both VOX.IO and the partner company’s use of personal data collected in connection with the co-branded product. VOX.IO may offer its products in connection with other websites or services or may team with other online services to give you the combined results of both products/services or additional services and benefits. To determine whether you would benefit from the combined offer, if you have provided your consent, VOX.IO may match your email address, and email addresses of your contacts against email addresses you have provided to the third party website/service provider.

If you leave a voicemail for another VOX.IO user, your voicemail message may be transferred to a third party service provider (where the VOX.IO contact you are trying to reach has signed up to receive voicemails by text message), and will be converted to text. The conversion process may in exceptional cases, require access by analysts. By using the voicemail product, you consent to the processing of your voicemail message by VOX.IO and its service provider.

VOX.IO, VOX.IO's local partner, or the operator or company facilitating your communication may provide personal data, communications content and/or traffic data to an appropriate judicial, law enforcement or government authority lawfully requesting such information. VOX.IO will provide all reasonable assistance and information to fulfill this request and you hereby consent to such disclosure

Your information may be stored and processed in any country in which VOX.IO and its group companies maintain facilities, including outside of the EU. In this regard, or for purposes of sharing or disclosing data in accordance with this article 4, VOX.IO reserves the right to transfer information outside of your country. By using VOX.IO software, VOX.IO's websites or VOX.IO products you consent to any such transfer of information outside of your country. As VOX.IO continues to develop its business, VOX.IO might sell or buy subsidiaries or business units. In such transactions as well as in the event VOX.IO or substantially all of its assets are acquired by a third party, personal information of VOX.IO users will generally be one of the transferred business assets. We reserve the right to include your personal information, collected as an asset, in any such transfer to a third party.

4. What are cookies and gifs how does vox.io use them?

Cookies are pieces of information that the browser of the VOX.IO software client or your internet browser may store on your computer's hard drive. Cookies enable VOX.IO to: recognize you or your preferences, gain information about the use of its websites, and help us to improve our products and websites. This information may be analyzed by third parties on our behalf.

The Help option on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. VOX.IO software browser cookies can be disabled by: accessing the File menu from your VOX.IO software client toolbar, choosing the Privacy option and unchecking the ‘Allow VOX.IO Browser Cookies’ box.

Please bear in mind that some personalized services may not be available if you choose to disable cookies.

5. Your user profile

Your user profile is the information provided by you at registration which is displayed in your VOX.IO profile in the VOX.IO software client, in the VOX.IO search directory and on your personal details page in your account on www.VOX.IO.com. It may include your VOX.IO user name, full name, address, telephone and mobile numbers, gender, date of birth, country, language, “about me” page URL, and any other information that you decide to make available. You can access your user profile on the “VOX.IO” website on the Settings page in order to view, correct or complete information, remove non-mandatory information; and to see the privacy settings associated with your profile information.

6. Linked websites and third party applications

VOX.IO websites may contain links that will let you leave VOX.IO's website and access another website. Linked websites are not under the control of VOX.IO and it is possible that these websites have a different privacy policy. The Privacy Policy applies solely to personal information that is acquired on the websites or through your use of the VOX.IO software, VOX.IO products and/or your relationship with VOX.IO, so VOX.IO urges you to be careful when you enter any personal information online. VOX.IO accepts no responsibility or liability for these other websites.

If you use any extras, plug-ins or third party applications together with the VOX.IO software (“Applications”), the provider of such Applications may obtain access to certain personal information about you. VOX.IO does not and cannot control how the provider of Applications may use any personal information connected in connection with such Applications. Please ensure that you review any privacy policies or other terms applicable to the use of such Application before installation.

7. How does vox.io protect your personal information?

VOX.IO shall take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees or consultants of VOX.IO or the concerned VOX.IO group entities that need to have access to this data in order to be able to fulfill their given duties.

8. Personal data of contacts

You may be interested in inviting your friends to join VOX.IO. In the event you wish to use VOX.IO's referral service, you will be directed to a webpage and will have the possibility of adding one or more email addresses in an online form. The information entered in this form, will only be used for the purposes of automatically generating an email message to these potential VOX.IO users. By entering your friend’s email address you are confirming that your friend has consented to the supply of their details. VOX.IO may identify you as the person who has made the referral in the email sent to your friend.

9. Contacting you

VOX.IO may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving the VOX.IO software, VOX.IO products and websites.

VOX.IO may contact you to send you messages about faults and service issues. Further, VOX.IO reserves the right to use email, the VOX.IO software or SMS to notify you of any eventual claims related to your use of VOX.IO software, the VOX.IO websites and/or VOX.IO products, including without limitation claims of violation of third party rights.
VOX.IO may send you alerts by email or SMS to notify you when someone has tried to contact you. VOX.IO may also use email, SMS or the VOX.IO software to keep you up to date with news about the VOX.IO software and VOX.IO products that you have purchased and/or to inform you about other VOX.IO products or other VOX.IO related information. You can opt-out of the receipt of alerts and/or promotional emails or SMS by clicking the ‘unsubscribe’ link on the email that you receive or by accessing the Settings page for your account on www.vox.io.

If you have registered for or use co-branded VOX.IO products, the emails or SMS that you receive may be from our partner company, acting on VOX.IO’s behalf.

10. Can this privacy policy be modified?

VOX.IO reserves the right to modify the provisions of this Privacy Policy if deemed necessary. We will inform you of these changes by publishing the revised Privacy Policy at VOX.IO.com/go/privacy. The revised Privacy Policy shall become effective within thirty (30) days of such publishing, unless you expressly accept the revised Policy earlier. You agree that the express acceptance by you, or your continued use of the VOX.IO software or VOX.IO products after the notice period of thirty (30) days, shall constitute your acceptance of the Privacy Policy.

11. What rights do you have and how can you contact vox.io?

You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by signing into your Settings page on www.vox.io. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity. Please address any questions to our customer support team.

Vox.io will use all reasonable endeavors to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. However, please note that due to the technical nature of the service, it can sometimes take up to two weeks before your vox.io ID disappears completely from the network. Your details may still appear in the search directory during this time.

12. How long is your personal data kept by vox.io?

Vox.io will retain your information for as long as is necessary to: (1) fulfill any of the Purposes (as defined in article 3 of this Privacy Policy) or (2) comply with applicable legislation, regulatory requests and relevant orders from competent courts.

Retention of Instant Messages.

Your chat communications content may be stored by vox.io (a) to convey and synchronize your messages and (b) to enable you to retrieve your chat history where possible. Chat history messages will be stored for a maximum of 30 days. Vox.io will at all times take appropriate technical and security measures to protect your information. By using this product, you consent to the storage of your chat communications as described above.

© vox.io – August 2010